|
Title: MITEL 3300 and ACD Post by: ikjeft01 on May 08, 2009, 02:32:48 AM don't see ability to parse ACD records. The mitel SMDR format appears to be supported by pbxparser.dll, but i am trying to parse the ACD records. how can i define what the records look like (this field starts at col 1 and ends at col 3, next field starts col 5 and ends at col 10, etc)... all the modules appear grayed out unless i select a parser module, but the columns are wrong.
Title: Re: MITEL 3300 and ACD Post by: Arthur Grasin on May 08, 2009, 07:22:59 AM Please, post the data example with description of columns. We'll prepare the parser for you.
Title: Re: MITEL 3300 and ACD Post by: juney.inin on June 02, 2009, 05:26:53 AM Trying to parse the ACD records. post the data example with description of columns...
_________________ Contact Center (http://www.inin.com/ProductSolutions/Pages/Contact-Center.aspx) |