Advanced PBX data logger IP redirect to COM port

[rcasimiri]

I am pulling SMDR call traffic logs from my Mitel 5000 CP via IP and it connects and I can view the SMDR information on the data logger.  I want to redirect this information to COM1 on the same PC which is connected via serial cable to my call accounting hardware/software.  I am using the trial version at the moment to see if I can achieve this, but I am unclear on how to set up the redirect.  Can anybody assist?  Thank you.

[Arthur Grasin]

You need our Data Logger Suite software (http://www.dataloggersuite.com/) only this software can redirect data from IP to COM. You'll need the "Data redirecting" plugin.

1. Create 2 different configurations for COM and IP and srtup it.
2. Activate the "Data redirecting" plugin in the "IP" configuration.
3. Specify your COM port like COM1.

[rcasimiri]

The Data Logger Suite doesn't give me the option of which PBX system I am using as the Advanced PBX logger does.  What do I specify in the Data Logger Suite so that I can recieve that information from the Mitel 5000?  I was getting the SMDR log from the Advanced PBX software but not the Data Logger Suite.

[Arthur Grasin]

The latest version of the PBX logger also allows to create 2 configurations. One for IP and another for COM.

[rcasimiri]

Arthur, i'm using the latest version (trial version) and i can create two connections the ip one connects to my PBX no problem and i've created another connection for COM1 but how do i program the redirect to work?

[rcasimiri]

Here are the screenshots of the ip Connection and the COM5 connection and the redirect setup.

Arthur, let me know if you can help and i'll buy whatever version i need as soon as this is working properly.

Thanks for your assistance...

Rob

[Arthur Grasin]

Please, create a backup copy of your current configuration (from the File menu) and attach it here. I'll verify it.

[rcasimiri]

Here is the backup file you requested. If you could take a look at it for me it would be greatly appreciated.  Thanks Arthur.

Rob

[Arthur Grasin]

Please, update following files in program folder\plugins\pbxparser:

1. Mitel 5000.xmlz (attached).
2. The pbxparser.dll (http://www.aggsoft.com/download/beta/pbxparser20120206.zip)

Then slightly correct your settings (see images).

[rcasimiri]

I have updated and added those files in the pbxparser folder.  Can you confirm the COM1 port setup for me?  I have to have this working by the end of the day today if you can send reply as soon as possible.

Rob

[Arthur Grasin]

All settings except above are correct. I've verified your configuration.

[rcasimiri]

what do you mean except the above?

All settings except above are correct. I've verified your configuration.

[Arthur Grasin]

I mean that you should change your settings as on my images above.

[rcasimiri]

I did and still no data on my COM configuration.

[Arthur Grasin]

Do you see incoming data in the IP configuration? Please, activate the DDE server plugin. Do you see active items there after receiving data? Also you can send me a personal message and we'll schedule a remote support session.