File interface problem data source

[QuentinPCO]

Hello,

I have a problem with the "File Interface". When I put a network link in the PATH I have an error that it tells me that the folder does not exist yet when I click on the icon he finds me the folder.

Can you help me ?

Thanks,
Quentin

[Arthur Grasin]

Hello,

Could you please show me an example of this path?

[QuentinPCO]

Hello,

In attachement

[QuentinPCO]

UP plz.

[Arthur Grasin]

Sorry about the delay. Unfortunately, the logger cannot work with this network resource. I would offer to map it as a local drive on your computer. Then configure the logger to work with a local drive.

[QuentinPCO]

Hello,

I mapped the network folder on the letter Y but it still does not work.  


2018-05-04 11:00:43 [Source_L4_VF] File interface. The folder "Y:" doesn't exist and is excluded from scanning!

[Arthur Grasin]

Are the program working in the service mode?

[QuentinPCO]

Yes

[Arthur Grasin]

By default, the service starts with the special account name and different rights.

Go to the Services control panel and configure the service to start with your account name.

[QuentinPCO]

This does not change anything with an AD account that has full access to the folder

[Arthur Grasin]

Please, try to stop the service and start the program in the desktop mode. Does it work then?

[QuentinPCO]

It the same

[Arthur Grasin]

I don't have ideas.

[QuentinPCO]

Ok,
so the program just works with local files?

Otherwise it is necessary to have FTP on the folder in order to recover the data?

[Arthur Grasin]

The program does not see a difference between a mapped drive (Y) and another local drive (C).

It works well with mapped drives. I don't know why it does not work in your case.