Trying to get CDR Date from Avaya ACM

[t.munoz@t-n.ch]

Hello

We found you tool on the internet and are interested in it. We like to get CDR Data from a Avaya PBX and save it to a file. We downloaded the trial version of the advanced pbx data logger and installed it on a test pc. We configured the Avaya ACM to send CDR Data to this server on a specific port. but i don't receive any information in the pbx data logger. is there a documentation how to configure it?

Thanks for a feedback

Tanja Muñoz

[Arthur Grasin]

You should enable the RDTT protocol within your PBX.

[t.munoz@t-n.ch]

We enable the RDTT protocol within the PBX (under ip services), but still don't receive any data. Any other ideas?

[Arthur Grasin]

Did use our software in the TCP/IP client mode?

[Daniel Meier]

I got data from my Avaya PBX but not in the right format.


<2010.07.12 17:04:58.899 RX>
<SOH><SOH><SOH><STX><BEL><SOH><NUL><ACK><SOH><STX><STX><SOH><ACK><BS><SOH><ENQ>#129


Have some one samples how to configure for Avaya ACM.


Thanx Daniel

[Arthur Grasin]

It seems that you use RSP protocol in your PBX. Are you sure that you switch it to the RDTT mode?