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Author Topic: Trying to get CDR Date from Avaya ACM  (Read 26019 times)
t.munoz@t-n.ch
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« on: July 07, 2010, 12:54:39 PM »
Hello

We found you tool on the internet and are interested in it. We like to get CDR Data from a Avaya PBX and save it to a file. We downloaded the trial version of the advanced pbx data logger and installed it on a test pc. We configured the Avaya ACM to send CDR Data to this server on a specific port. but i don't receive any information in the pbx data logger. is there a documentation how to configure it?

Thanks for a feedback

Tanja Muñoz
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Arthur Grasin
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« Reply #1 on: July 07, 2010, 04:28:29 PM »
You should enable the RDTT protocol within your PBX.
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t.munoz@t-n.ch
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« Reply #2 on: July 08, 2010, 05:38:05 PM »
We enable the RDTT protocol within the PBX (under ip services), but still don't receive any data. Any other ideas?
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Arthur Grasin
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« Reply #3 on: July 08, 2010, 08:12:45 PM »
Did use our software in the TCP/IP client mode?
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Daniel Meier
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« Reply #4 on: July 12, 2010, 06:10:06 PM »
I got data from my Avaya PBX but not in the right format.


<2010.07.12 17:04:58.899 RX>
<SOH><SOH><SOH><STX><BEL><SOH><NUL><ACK><SOH><STX><STX><SOH><ACK><BS><SOH><ENQ>#129


Have some one samples how to configure for Avaya ACM.


Thanx Daniel
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Arthur Grasin
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« Reply #5 on: July 12, 2010, 08:54:35 PM »
It seems that you use RSP protocol in your PBX. Are you sure that you switch it to the RDTT mode?
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