Print Page - Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad

Title: Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad
Post by: ekarageorgos on March 22, 2018, 04:59:21 AM

hello everyone,

Recently I downloaded the Serial Data Logger and set it up to collect the data transferred between an POS register and a MX925 PCI pin pad (Verifone)

When I start the logger I get an error that it cannot connect to the port.

Has anyone encountered this before? If yes, is there a solution?

Could it be a security setting that blocks it? Or a configuration setting I could change?

thx
effie

Title: Re: Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad
Post by: Arthur Grasin on March 22, 2018, 05:20:09 AM

Hello.

Please, try to enable the "Spy" mode.

Title: Re: Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad
Post by: ekarageorgos on March 23, 2018, 12:15:10 AM

Thanks for the response

I already tried and it did not work.

One thing I forgot to note is that it is a virtual port

Title: Re: Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad
Post by: Arthur Grasin on March 23, 2018, 04:40:38 AM

You should start our logger before any other application will use it.

Title: Re: Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad
Post by: ekarageorgos on March 28, 2018, 03:52:13 AM

Thanks for the response

I tried this. Both the DataLogger and pin pad looked healthy but as soon as I tried to use the card in the pin pad, i got PIN PAD Error

Any other ideas?

thx!

AGG Software Forums

Online Help Center => Data loggers and plug-ins => Topic started by: ekarageorgos on March 22, 2018, 04:59:21 AM