Print Page - Trying to get CDR Date from Avaya ACM

Title: Trying to get CDR Date from Avaya ACM
Post by: t.munoz@t-n.ch on July 07, 2010, 09:54:39 AM

Hello

We found you tool on the internet and are interested in it. We like to get CDR Data from a Avaya PBX and save it to a file. We downloaded the trial version of the advanced pbx data logger and installed it on a test pc. We configured the Avaya ACM to send CDR Data to this server on a specific port. but i don't receive any information in the pbx data logger. is there a documentation how to configure it?

Thanks for a feedback

Tanja Muñoz

Title: Re: Trying to get CDR Date from Avaya ACM
Post by: Arthur Grasin on July 07, 2010, 01:28:29 PM

You should enable the RDTT protocol within your PBX.

Title: Re: Trying to get CDR Date from Avaya ACM
Post by: t.munoz@t-n.ch on July 08, 2010, 02:38:05 PM

We enable the RDTT protocol within the PBX (under ip services), but still don't receive any data. Any other ideas?

Title: Re: Trying to get CDR Date from Avaya ACM
Post by: Arthur Grasin on July 08, 2010, 05:12:45 PM

Did use our software in the TCP/IP client mode?

Title: Re: Trying to get CDR Date from Avaya ACM
Post by: Daniel Meier on July 12, 2010, 03:10:06 PM

I got data from my Avaya PBX but not in the right format.

<2010.07.12 17:04:58.899 RX>
<SOH><SOH><SOH><STX><BEL><SOH><NUL><ACK><SOH><STX><STX><SOH><ACK><BS><SOH><ENQ>#129

Have some one samples how to configure for Avaya ACM.

Thanx Daniel

Title: Re: Trying to get CDR Date from Avaya ACM
Post by: Arthur Grasin on July 12, 2010, 05:54:35 PM

It seems that you use RSP protocol in your PBX. Are you sure that you switch it to the RDTT mode?

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Online Help Center => Data loggers and plug-ins => Topic started by: t.munoz@t-n.ch on July 07, 2010, 09:54:39 AM