don't see ability to parse ACD records. The mitel SMDR format appears to be supported by pbxparser.dll, but i am trying to parse the ACD records. how can i define what the records look like (this field starts at col 1 and ends at col 3, next field starts col 5 and ends at col 10, etc)... all the modules appear grayed out unless i select a parser module, but the columns are wrong.
Please, post the data example with description of columns. We'll prepare the parser for you.
Trying to parse the ACD records. post the data example with description of columns...
_________________
Contact Center (http://www.inin.com/ProductSolutions/Pages/Contact-Center.aspx)