Excellent  thank you for your help.

Hugo Grimes

Sorry, but I don't know how to change the format on the PBX - DD/MM/YY is the standard in the UK.  I am not an expert in modification to the PBX - and so am reluctant to make changes.  I would have thought it would be easier to change the parsing parameters - maybe that's because I understand that a bit better 

I have installed the software and have it communicating with the PBX - I can now see data on the screen 
But when the data is parsed it is giving errors - our date is in dd/mm/yy format and the parsing seems to assume mm/dd/yy.
I am getting error:
25/08/09 17:03:42 Panasonic KX-TD1232. Item: CALL_TIME. Error occurred while converting date/time string value "25/08/09 05:02PM" with the template "mm"/"dd"/"yy hh:nnAM/PM" (Invalid argument to date encode)
I could not find anywhere to change this ?
It is also not writing to a database - but of course that may be because of these errors.
Any help appreciated
Hugo Grimes