Thanks, Arthur!  We greatly appreciate your prompt and friendly service.

We are transitioning from another company's call logging system to an SQL database using Advanced PBX Data Logger as the parser.  During the transition period, we need to collect call data into both systems.

Currently, the data comes into the existing call reporting software on port COM5.  The manual mentions that there are two modes, Standard Mode and Spy Mode.  We would like to set up Advanced PBX Data Logger in Spy Mode initially to capture the call data received by our existing call reporting software.

However, when adding a new configuration and specifying a COM port, I don't see a way to specify Standard Mode or Spy Mode.  It seems to default to Standard Mode, because simply selecting the correct COM port results in a "device already open" error.

Where is the Spy Mode option found in Advanced PBX Data Logger?  (Our company is licensed for the Enterprise edition.)

Thanks!

Miles

This tool seems to work for removing the infection from individual DLLs, although I cannot vouch for its source:

http://www.xdelbox.com/how-to-remove-win32induca/

Miles

Thanks Arthur, we'll test this ASAP and let you know how it goes.

Miles

Fantastic!  Here is a capture of the raw PBX data.  All phone numbers have been changed to 555 prefixes to protect confidentiality, but no other changes have been made.

In our current call logging system, for which we are considering your product as a replacement, our PBX is configured as a "Nortel Meridian 1" -- but the Nortel Meridian 2-line and 3-line settings in Advanced PBX Data Logger don't parse any calls.  I tried each of the other Nortel settings, and it appears that some of the other Nortel options capture some of the incoming call fields but not all of them.

This is what the data stream looks like (phone numbers anonymized with 5s):

&                                     000 01 2 01                                   
N 048 00 A000007 40535   08/13 12:56:35 00:00:10.0                                     
&2815555555XXXXXX                                                            000 000
&                                     000 01 2 02                                   
N 049 00 41643   A002025 08/13 12:56:29 00:00:16.0 A7410218015555555                   
&                                                                            000 000
&                                     000      01                                   
N 050 00 41558   A002003 08/13 12:56:41 00:00:04.0 A7410215035555555                   
&                                                                            000 000
&                                     000      01                                   
N 051 00 40518   A002007 08/13 12:56:33 00:00:14.0 A7410219105555555                   
&                                                                            000 000
&                                     000      01                                   
N 052 00 41550   A002039 08/13 12:56:41 00:00:06.0 A7410219545555555                   
&                                                                            000 000
&                                     000      01                                   
N 053 00 40546   A002017 08/13 12:56:22 00:00:26.0 A7410217125555555                   
&                                                                            000 000
&                                     000      01                                   
N 054 00 A000002 4442    08/13 12:56:47 00:00:04.0                                     
&2065555555XXXXXX                                                            000 000


As I understand it, the first and last calls shown are incoming calls (with the caller ID on the 3rd line).

Will it be possible to use Advanced PBX Data Logger with this input stream?

Many thanks!

Miles