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Author Topic: Serial Data Logger cannot connect to port used by MX925 PCI 3.x, pin pad  (Read 18339 times)
ekarageorgos
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« on: March 22, 2018, 07:59:21 AM »
hello everyone,

Recently I downloaded the Serial Data Logger and set it up to collect the data transferred between an POS register and a MX925 PCI pin pad (Verifone)

When I start the logger I get an error that it cannot connect to the port.

Has anyone encountered this before? If yes, is there a solution?

Could it be a security setting that blocks it? Or a configuration setting I could change?

thx
effie
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Arthur Grasin
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« Reply #1 on: March 22, 2018, 08:20:09 AM »
Hello.

Please, try to enable the "Spy" mode.
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ekarageorgos
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« Reply #2 on: March 23, 2018, 03:15:10 AM »
Thanks for the response

I already tried and it did not work.

One thing I forgot to note is that it is a virtual port
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Arthur Grasin
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« Reply #3 on: March 23, 2018, 07:40:38 AM »
You should start our logger before any other application will use it.
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ekarageorgos
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« Reply #4 on: March 28, 2018, 06:52:13 AM »
Thanks for the response

I tried this. Both the DataLogger and pin pad looked healthy but as soon as I tried to use the card in the pin pad, i got PIN PAD Error

Any other ideas?

thx!
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