MITEL 3300 and ACD

[ikjeft01]

don't see ability to parse ACD records. The mitel SMDR format appears to be supported by pbxparser.dll, but i am trying to parse the ACD records. how can i define what the records look like (this field starts at col 1 and ends at col 3, next field starts col 5 and ends at col 10, etc)... all the modules appear grayed out unless i select a parser module, but the columns are wrong.

[Arthur Grasin]

Please, post the data example with description of columns. We'll prepare the parser for you.

[juney.inin]

Trying to parse the ACD records. post the data example with description of columns...


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