"Write to log file for data received" can't be enabled

[jffortin]

Hello,

I'm using the trial version of Advanced PBX Data Logger 2.7.7.630 and see to have it properly configured (with our Eclipse Executone IDS). I have readable data on the screen but for an unknown reason, no log file is created at the specified location (C:\). As I run the application as a local admin, I have read/write rights on the drive's root.

I was trying to figure out why it wasn't working and I've found that I can't select the "Write to log file for data received" checkbox. The option is grayed and isn't usable. I have attached a print screen of what I can see in the Log rotation tab.

Is it the reason why I can't make it work? Do I have a way to enable it?

Additional note: I have tested it on two distinct workstations. Same results on both.

Thanks for your help!

[Arthur Grasin]

Please, try to create any folder on the disk C: and write to this folder. By default, C:\ is protected for write.

[jffortin]

Hi Arthur,

I have created a new folder (C:\Logs) and changed the log file path. Still no trace of data. I have full admin rights on the folder.

Thanks for the reply.

[Arthur Grasin]

Do you launch the program using an icon on desktop?

[jffortin]

Yes, that's what I did.

[Arthur Grasin]

Could you try to update the program to the latest version?

[jffortin]

Oh, it looks better now... A file has been created. I'll let the software run some time and see if I have any other issues. But it looks good!

Is it possible to log each entry on separate lines? In the log file, I have one straight line of data, including multiple entries. I would like to have each of them on a separate line.

Thank you Arthur for your (quick!) replies, it is appreciated!

[Arthur Grasin]

Where do you look your logs? Try to open your log file in Wordpad. It is possible it will look better.

[jffortin]

I was using Notepad... but you're right: in Wordpad, the data is usable.

Thanks!